About Us
History
Orville Luster, father to Robert Luster, and grandfather to Emily, Sarah, and John Luster, arrived in San Francisco after WWII. He honorably served in the U.S. Army as a first sergeant and was a proud member of the African American unit, the Red Ball Express, in the European Theater. After WWII, Orville used the G.I. Bill and graduated from San Francisco State University. Upon graduation, he was hired by the San Francisco based non-profit, Youth for Service, to serve as the Executive Director. Orville committed himself to helping troubled youth with few options other than gang membership. In concert with labor unions and public officials, he created workforce development programs that took gang members off the street and placed them into union-paying jobs, back to school to earn a college degree, or both.
During his time at Youth for Service, Orville and his wife, Joy, raised a family in San Francisco and South San Francisco. His son, Robert Luster, was born in 1958. Robert followed in his father’s footsteps and joined the military ranks. He entered the U.S. Military Academy at West Point and graduated in 1981 with a degree in General Engineering. Robert went on to enjoy an eleven-year service in the U.S. Army and obtained the rank of Captain. He also earned his MBA from Long Island University, New York. After serving, Robert moved back to San Francisco. Together, Orville and Robert founded and built Luster into a trusted professional services firm and began a legacy. Emily, Sarah, and John now join their father in continuing to build the legacy.
Our Mission
Luster National, Inc. extends exceptional Professional Services to a broad array of National and Regional Private Sector clients and Governmental Agencies. On demand, we are prepared to deliver innovative and sustainable courses of action to meet our clients' unique and ever changing needs. We generally serve as an “internal” advocate or “owner’s representative” for our clients but are also able to perform more conventional Professional Services as an “external” contractor. Regardless of the task at hand, we are prepared to get the job done.
Our Vision
Through producing the best Professional Services, we serve as an advocate for our clients, keeping in mind the West Point motto “Duty, Honor, Country” and Luster’s, “You Have Challenges; We Provide Solutions”. We accomplish these critical missions by ensuring we hire only the best, most experienced, and committed subject matter experts in their respective fields. We ensure the techniques we use are based on proven military or industry standard processes. The processes we follow stringently are outlined in the Project Management Institute (PMI), Continuous Process Improvement (CPI), and Lean Six Sigma (LSS) doctrine. We accomplish this goal, by using improved technology, training and management expertise, and maintaining our unwavering commitment to Client Focus, Professional Integrity, and Social Responsibility.
Our Values
With over 30 years of experience, we foster collaborative work environments to ensure project solutions that exceed client expectations. Our mission and value statements, refined through years of industry involvement, are Professional Integrity, Client Focus, and Social Responsibility.
Client Focus
To provide our clients with the best possible Professional Services, using only the most competent, motivated and dedicated employees, in order to design solutions to meet their unique needs, in a timely and cost effective manner. “Mission First; People Always”
Professional Integrity
To maintain an organization that exhibits integrity, promotes diversity, and encourages teamwork and creativity; a firm that delivers exactly what is expected on each and every project.
Social Responsibility
To be exemplary social, environmental and cultural stewards in the communities where we are corporate citizens.