About Us
History
Luster National, Inc. was founded in 1990 by Robert A. Luster. As a West Point Graduate and Company Grade Infantry Officer with seven years Active Duty service, Robert wanted to create an integrity-based management firm that provides superior Professional Services to all respective clients, while “giving back” to the communities in which they exist. Robert’s intent then was to create a firm that was the commercial embodiment of the West Point Motto: “Duty, Honor, Country”.
With over thirty years of completed projects, we have proven successful in our initial objectives. By incorporating integrated management practices and consulting expertise, we render effective, timely, and cost-saving strategies that support our clients' projects regardless of complexity, size, or location. Luster has offices and deployed resources in New York, New Jersey, Georgia, Louisiana, Texas and California and we are capable of responding anywhere in the United States. The Luster organization is built on teamwork, cooperation and client service. Our mission, vision, and value statements, refined through years of business success, reflect those building blocks. We maintain the following small business status: VOSB, MBE, and DBE
Our Mission
Luster National, Inc. extends exceptional Professional Services to a broad array of National and Regional Private Sector clients and Governmental Agencies. On demand, we are prepared to deliver innovative and sustainable courses of action to meet our clients' unique and ever changing needs. We generally serve as an “internal” advocate or “owner’s representative” for our clients but are also able to perform more conventional Professional Services as an “external” contractor. Regardless of the task at hand, we are prepared to get the job done.
We stand for the saying: “You Have Challenges; We Provide Solutions”. This
defines who we are, what we do, and how we do it.
Our Vision
Through producing the best Professional Services, we serve as an advocate for our clients, keeping in mind the West Point motto “Duty, Honor, Country” and Luster’s, “You Have Challenges; We Provide Solutions”. We accomplish these critical missions by ensuring we hire only the best, most experienced, and committed subject matter experts in their respective fields. We ensure the techniques we use are based on proven military or industry standard processes. The processes we follow stringently are outlined in the Project Management Institute (PMI), Continuous Process Improvement (CPI), and Lean Six Sigma (LSS) doctrine. We accomplish this goal, by using improved technology, training and management expertise, and maintaining our unwavering commitment to Client Focus, Professional Integrity, and Social Responsibility.
Our Values
With over 30 years of experience, we foster collaborative work environments to ensure project solutions that exceed client expectations. Our mission and value statements, refined through years of industry involvement, are Professional Integrity, Client Focus, and Social Responsibility.
Client Focus
To provide our clients with the best possible Professional Services, using only the most competent, motivated and dedicated employees, in order to design solutions to meet their unique needs, in a timely and cost effective manner. “Mission First; People Always”
Professional Integrity
To maintain an organization that exhibits integrity, promotes diversity, and encourages teamwork and creativity; a firm that delivers exactly what is expected on each and every project.
Social Responsibility
To be exemplary social, environmental and cultural stewards in the communities where we are corporate citizens.