Services

Luster is frequently asked by a client or teaming partner to conduct a gap analysis or assessment on a particular element of a program or project. A gap analysis is frequently initiated to examine a program’s structure, operations, and perception to external stakeholders. Some of the analysis Luster has performed include operational assessments, regional workforce studies, organizational assessments, contract compliance studies, and community stakeholder studies. The primary outcomes are to:

• Identify programmatic areas for incremental and transformational enhancements
• Produce recommendations specific to these areas to strengthen a program/project operation and enhance cooperation or advocacy with external stakeholders
• Ensure program intent and supporting goals align with a way forward in the most optimal way possible

Luster uses a five-step strategic consulting process: Secure client intent, data collection, personnel interviews, data analysis for findings and alignment to client intent, and finally the preparation and submission of a written report with suggested courses of action. Luster maintains a cadre of consultants who are at the ready to assist.

Luster possesses a deep understanding of how to design and implement program management plans. We collaborate with clients to develop programmatic left and right markers covering all functional areas rolling up into a holistic ISO based program quality management plan. Individual project management plans are designed to align with a fully integrated program management plan. Organizational structure, utilization of key performance indicators, (KPIs), on-boarding, the development of detailed job descriptions, continued training, and professional development of assigned personnel, document management systems, and periodic audits are key pillars of the plans Luster creates.