Statement of Qualifications
Claims & Forensic Analysis
Luster Profile.
Luster National, Inc. ("Luster") brings over 35 years of proven experience delivering a wide range of professional services in the public infrastructure sector. Our expertise spans Strategic Consulting; Program, Project, and Construction Management; Stakeholder Alignment; Environmental Consulting and Compliance; Diversity Management; Public Outreach; Wellness Program Design; and Workforce Development.
Luster's commitment to quality is demonstrated through our certification under the ISO 9001:2015 standard for quality management systems. As a certified Disadvantaged Business Enterprise (DBE) and proud minority-owned firm, we are dedicated to excellence, inclusivity, and sustainable impact across the communities we serve.
Luster Mission.
Luster delivers expert professional services to a diverse range of national and regional private sector clients and government agencies navigating complex, ever-evolving challenges. Whether serving as an internal advocate or owner's representative, or fulfilling a more traditional external contractor role, we adapt to every engagement with precision and purpose. Our team designs innovative, sustainable solutions tailored to each client’s unique needs, drawing on decades of experience and cross-disciplinary expertise. At Luster, results matter. We are powered by a team of exceptional subject-matter experts and backed by industry-recognized certifications in proven management systems and techniques. Our integrated approach combines cutting-edge technology, practical know-how, and robust training to meet mission-critical goals—efficiently and effectively. Just as importantly, we invest in people. We are committed to advancing the professional growth of both our own team and our clients’ personnel, ensuring long-term success beyond project delivery. Our motto says it all: “You have Challenges; We have Solutions.” It defines who we are, what we do, and the value we bring to every partnership.
CLAIMS & FORENSIC OVERVIEW
Large, complex mega-programs bring unique pressures to owners, engineers, architects, contractors, consulting firms, and their legal counsel. Adhering to governance, implementing alternative delivery contract strategies, managing multiple concurrent finance streams, navigating flow-down contract clauses, and addressing labor uncertainties require an experienced team to assist in navigating these demanding circumstances.
Clients count on Luster National to manage all aspects of the claims process, from claims prevention to initial reporting and investigation to settlement and resolution. For thirty-five years, Luster National has been providing management consulting services in the architecture, engineering, and construction industry. Our claims team leverages the firm’s experience in strategic consulting and program management to assemble multidisciplinary teams that offer holistic solutions to complex issues.
CLAIMS & FORENSIC SERVICES
ROADS & BRIDGES OVERVIEW
Our capabilities and solutions include:
Documentation Discovery
Comprehensive Analysis
Information Management
Dispute Support to include expert testimony
Damage Assessments & Technical Audits
Repair Costs & Replacement Alternatives
Governance adherence
ISO 9001:2015 based Risk and Quality Management Mitigation
The Luster National claims and forensic analysis team is comprised of professionals and strategic thinkers with practical architecture, engineering, and construction industry experience. We provide clients with forward-thinking risk mitigation solutions and tools.
Our team includes:
Licensed Attorneys
Professional Engineers
Portfolio/Program/Project Management Professionals
Cost, Documentation, and Scheduling professionals
ISO 9001:2015 based Risk and Quality Managers