Large, complex mega-programs bring unique pressures to owners, engineers, architects, contractors, consulting firms, and their legal counsel. Adhering to governance, implementing alternative delivery contract strategies, managing multiple concurrent finance streams, navigating flow-down contract clauses, and addressing labor uncertainties require an experienced team to assist in navigating these demanding circumstances.
Clients count on Luster National, Inc. (Luster) to manage all aspects of the claims process, from claims prevention to initial reporting and investigation to settlement and resolution. For thirty-five years, Luster has been providing management consulting services in the architecture, engineering, and construction industry. Our claims team leverages the firm’s experience in strategic consulting and program management to assemble multidisciplinary teams that offer holistic solutions to complex issues.
CLAIMS & FORENSIC OVERVIEW
Statement of Qualifications
Claims & Forensic Analysis
CLAIMS & FORENSIC SERVICES
Our capabilities and solutions include:
Documentation Discovery
Comprehensive Analysis
Information Management
Dispute Support to include expert testimony
Damage Assessments & Technical Audits
Repair Costs & Replacement Alternatives
Governance adherence
ISO 9001:2015 based Risk and Quality Management Mitigation
The Luster Claims and Forensic Analysis team is comprised of professionals and strategic thinkers with practical architecture, engineering, and construction industry experience. We provide clients with forward-thinking risk mitigation solutions and tools.
Our team includes:
Licensed Attorneys
Professional Engineers
Portfolio/Program/Project Management Professionals
Cost, Documentation, and Scheduling professionals
ISO 9001:2015 based Risk and Quality Managers
Luster Profile.
Luster National, Inc. ("Luster") brings over 35 years of proven experience delivering a wide range of professional services in the public infrastructure sector. Our expertise spans Strategic Consulting; Program, Project, and Construction Management; Stakeholder Alignment; Environmental Consulting and Compliance; Diversity Management; Public Outreach; Wellness Program Design; and Workforce Development.
Luster's commitment to quality is demonstrated through our certification under the ISO 9001:2015 standard for quality management systems. As a certified Disadvantaged Business Enterprise (DBE) and proud minority-owned firm, we are dedicated to excellence, inclusivity, and sustainable impact across the communities we serve.
Luster Mission.
Luster provides superior professional services to a broad array of national and regional private sector clients and governmental agencies, faced with ever-changing and complex needs. We generally serve as an “internal” advocate or “owner’s representative” for our clients but are also able to perform more conventional Professional Services as an “external” contractor as well. Regardless of the mission we are required to perform, we provide innovative, sustainable courses of action and business processes in order to meet our client’s unique and diverse needs and/or requirements. We constantly strive to achieve superlative results, utilizing exceptional people, who are subject-matter experts in their respective fields. We are knowledgeable of, and certified in, industry-standard management techniques and processes. We have the experience, the technology, and the training expertise to get the job done, no matter what the mission is. Luster places emphasis on achieving client intent and the professional development of our personnel and our client’s personnel. Our motto: “You have Challenges; We Provide Solutions”, defines who we are, what we do, and how we do it.